UPDATE October 2011: It seems that the improving customer service Silverstone.co.uk once offered has got worse (again). I have personally experienced long waits (several months) after I was assured a wait time of only a week, repeated excuses for why the product was delayed (usually blaming the situation on the postal service or courier, yet never being able to provide tracking numbers or any proof of postage), and rarely being able to get a response from the owner, Shaun Dunk, via email and never via phone.
Because of this decline in service to the point that I’ve seen multiple complaints on forums as well as my own experience, I must take the unprecidented action to ammend this review, to ensure no additional customers of Silverstone are ripped off.
If you’re in the market for an amp cover in the UK, then look no further than Silverstone Amp Covers. [EDIT: Many people I have spoken to recently, and myself have either been ripped off, or had to wait many months and had to chase many times to receive the item they paid for. For this reason I would advise against using Silverstone and to use Hot Covers instead. They are based in the UK and usually only wait 1 working day for a cover to be made and delivered to me.]
They make them in a range of styles and colours to your own specification, and as you can see my new Line 6 DT50 (sitting atop a pair of Zilla Music custom 2×12 Studio pro cabs) really looks the businsess, as I specified it to have yellow piping to compliment the gold piping on the amp.
Overall Shaun at Silverstone is a helpful chap [EDIT: not so much now], although on occasion the speed of delivery and turn around can take a while [EDIT: or even longer than a while. Some customers have waited over 6 months and still no product and no response to their attempts to contact Shaun Dunk, the owner of Silverstone]. That said I ordered 5 custom covers (my largest order yet) and they arrived within the week… Also, there’s nowhere else in the UK (that I’ve found, and I have looked) that can make covers of such good quality and in such a variety of styles and colours… [Edit: Since that order, I’ve had various problems with Silverstone, as I have in the past and so this seemingly improved service, has been tarnished once again]
I’d rate this cover with the following marks:
Build Quality: 4.5/5
Value For Money 5/5
Customer Service 0/5 [EDIT: reduced from 3/5 to 0/5 due to non delivery of products or extended waiting times, not returning calls or email either at all or in a timely manner]
Final Word: If you want covers, [EDIT: DON’T] get them here!